turnaround time

I’m posting about this specifically because of a phone call I received today (12/4).

The caller had been referred from the local quilt shop (at which I work part time), because they knew I do a good job making t-shirt quilts. She asked if I could make some for her.

She needed six – five large lap size and one baby size. I told her I could cut her a deal for so many quilts and quoted her a price.

Because she hadn’t mentioned the timeframe, I asked if she wanted them by Christmas (remember the date above)…

She said, “That would be nice…”

Um, no.

Why not, you may ask?

Realistically, making that many t-shirt quilts would take me about 2 weeks without interspersing any other work. Just working on those. ONLY. And I work fast.

At present, I have 3 lap and a king sized t-shirt quilt to make start to finish prior to Christmas, as well as 5 quilts to quilt and 3 to bind in that same timeframe.

I have planned out my workload, and I know I can complete all these projects. I could even fit in a few more quilting jobs (no more t-shirt quilts though). Instead maybe I should just enjoy the time after I finish and work on charity projects.

So when people ask why it takes so long to get their job back from the quilter, here is why:

They have a backlog of work, in most every case. As an example, there was a day last month that I (literally) took in 10 jobs in one day. TEN. Those were not all easy all-over jobs. That included many custom jobs, very large quilts. So in one single day, my backlog grew by 3 weeks.

Three weeks? Yes. Three weeks because one quilt may have taken a day, but if I had an appointment here and there that caused me half days, that took away from my timeframe. And if a quilt was custom or potentially difficult, I would estimate it for 2-3 days, depending on the size.

Why so long? What happens if I under estimate the time it takes for my jobs to be completed????? How would you feel as my customer if I told you it would take 3 weeks and 5 weeks later you are sitting there wondering why I haven’t called you? What if you had a deadline like Christmas and I hadn’t called you?

So when you plan to have a quilter make something for you or even just quilt something for you (because you need to plan in the time afterwards to bind it), remember that they have work from other people in queue, and you will have to wait your turn. Some of us will pull you forward but charge you overtime or rush fee, but understand that the busiest times of the year are October – December and April – June.

I did a study on my business for the last 5 years. 42% of my income comes from the 4th quarter of the year on average. 21% comes from the three months prior to traditional graduation.

So if you are planning on a special t-shirt quilt for someone, try to plan ahead to ensure your quilter has plenty of time to get your gift back to you before your event.

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